Exchanges, Returns and Warranty Information

Our 100% Satisfaction Guarantee

If you are happy, we are happy.  Your purchases make a difference here to working families in New Hampshire.  We gladly go the extra mile to earn your good opinion, word-of-mouth referrals and repeat business.

Exchanges and returns

Return your merchandise to 1213 Battle Street, Webster, NH 03303.   Best for us if returns or exchanges of unused items are made within 30 days of sale.  Helpful for us to have your order number or copy of an invoice. 

For refunds, we will issue a refund via the original method of payment.  If returning a gift, we will issue store credit (in the form of a gift card) or issue a refund to the original purchaser.

Questions?  Just email


We are proud to stand behind the quality of our workmanship for items purchased directly from us.  If you have a warranty claim for used items due to defects or damages caused by our workmanship, please return your item, along with your receipt or order number to 1213 Battle Street, Webster, NH  03303-7312.  Please include a note or email

Wood is....well, wood so please take appropriate care of your woodenware which is not dishwasher safe, not blender safe and not drop proof.

Returns:  Mail to 1213 Battle Street, Webster, NH 03303-7312

We recommend that you obtain a tracking number as we cannot be responsible for packages lost in transit.