Personalized Gifts
Weddings, Anniversaries, Summer Birthdays

NH Bowl and Board Store Returns, Exchanges and Warranty

100% Satisfaction Guaranteed

If you're not happy, we're not happy. Your purchases make a difference here to working families in rural New Hampshire and New England. We will gladly go the extra mile to earn your good opinion, word-of-mouth praise and, of course, your repeat business and referrals.

Returns for exchange or refund

Best for us if returns of unused items are made within 30 days of purchase. We will gladly make an exchange or issue a refund, no questions asked. Please mail your package with invoice or order number to 1213 Battle Street, Webster, NH 03303-7312.

Note: For refunds, we will issue a refund via the original method of payment. If returning a gift, we will issue a gift card or issue a refund to the original purchaser.

We cannot be responsible for packages lost in transit so we do suggest obtaining a tracking number.

Questions? Email paul@newhampshirebowlandboard.com.

Damaged items

Our small team takes care in wrapping and shipping but occasionally an item is damaged or broken during transit. Please email a photo showing the damage to paul@newhampshirebowlandboard.com and let him know if you would like to exchange the item or request a refund. Then please return the item, along with your invoice or order number, to 1213 Battle Street, Webster, NH 03303-7312.

Wood Care

Wood is NOT dishwasher safe. No standing water, no dishwasher, and please treat frequently and liberally with mineral oil and a good quality wood preserver like our Iddo Kimball Wood Rub.

If dropped, wood may indeed split down or across the grain. If left in water or with wet ingredients, splitting becomes more likely. Dishwashing will shorten the life of your spoons and salad servers. Wood items with seams like butcher block boards and bowls require more attention than solid bowls and boards.

Warranty

We are proud to stand behind the quality of our workmanship for items purchased directly from us. If you purchased a New Hampshire Bowl and Board branded item from another retailer, please return it to them.

Wood is…well wood, however, so please take appropriate care of your woodenware. Not dishwasher safe. Not blender safe or drop proof. Our warranty extends to defects not caused by accidents or normal wear and tear.

If you have a warranty claim on a used item, please email a photo of the item, showing the damage, to paul@newhampshirebowlandboard. com so we can work with you to resolve the issue.